Are You Listening to Your Employees?

A report from online sources revealed the following statistics regarding feedback:

• Most employees want to improve operational efficiency.

• More than three-fourths of employees surveyed said they regularly speak with their colleagues about how to work more efficiently, and 66% said they have shared those ideas with their organizations.

• More than half of workers said their organization did not incentivize them to share suggestions.

• 41% of respondents said their organization “rarely or never” seeks their ideas for improvements.

Employees generally know their specific jobs better than anyone else, so they are in a good position to make suggestions for improvements. But it is up to employers to make those communication channels available. Even if a suggestion is not practicable for one reason or another, responding to the employee who makes that suggestion indicates to them that their feedback is valued and that making the effort to develop a suggestion is worthwhile.